Whatever the item, whatever the reason, we offer a 30 day return policy. You can choose either an exchange or a full refund of the purchase price. We just deduct shipping and handling.
- Once an order has shipped, it cannot be cancelled. You can refuse an order, in which case we offer our standard return policy, where we reduce the roundtrip shipping cost from your refund.
How to make sure we can exchange or refund your item:
- Please return all products in original condition and packaging. Otherwise, we may apply additional charges.
- Please don’t assemble or modify a product before returning. Otherwise, we cannot refund.
Return an Item or Order
- Please email us to request a return authorization number. Include the reason for returning the item.
What if My Order Arrives Damaged?
- We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We’re happy to send you replacements parts as soon as possible.